Last updated 29 October 2026
Draft for review. These terms are not yet in force. Until they are, the terms agreed with you when your account is opened apply.
1. About these terms
These terms apply whenever Spitalfields Fruit & Veg Ltd (company no. 12425318, registered office Units 6-7 Thurrock Commercial Park, Juliette Way, Purfleet, Essex RM15 4YA) supplies produce to your business. We supply businesses only, not consumers.
Anything we agree in writing for your account, including your delivery days, delivery window, order cut-off, minimum order, prices and payment terms, forms part of these terms. Where it differs from these terms, what we agreed for your account applies.
2. Your account
We open an account once we have agreed your list, delivery details and terms. Please give us accurate details and tell us about changes, such as a new delivery address or invoicing contact.
3. Orders
- You can order by WhatsApp, phone or email, or by sending us a list from this website.
- Orders received after the cut-off agreed for your account may be delivered on your next delivery day.
- A standing order repeats on its agreed days until you change or cancel it before the cut-off.
- An order is accepted when we confirm it or when we deliver it.
4. Availability and alternatives
Fresh produce depends on the market, the season and the weather. If a line isn't available at the right quality, we will tell you and may suggest an alternative. We won't send an alternative without your agreement unless you have told us we may.
5. Prices
Produce prices follow the market. You pay the prices agreed for your account or quoted when you order. VAT is added where it applies.
6. Delivery
- We deliver on your agreed days, within your agreed window where we can, to the address on your account.
- Please make sure someone can receive the delivery, or agree a safe place with us in advance.
- Delivery times are estimates. We will let you know if we are running late.
- The produce is your responsibility once it has been delivered.
7. Shorts and quality problems
Please check your delivery when it arrives. Tell us about anything short, damaged or not up to standard as soon as possible, and within the time agreed for your account, by WhatsApp with photos where you can. We will replace or credit it as agreed for your account. We can't accept claims for produce that has been stored or handled incorrectly after delivery.
8. Payment
Invoices are payable within the terms agreed for your account. If an invoice is paid late we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may pause deliveries until the account is up to date.
9. Ownership
Produce remains ours until it has been paid for in full.
10. Our responsibility to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, our total liability for any order is limited to the price of the produce concerned, and we are not liable for loss of profit, loss of business or indirect loss.
11. Events outside our control
We are not responsible for delays or failures caused by events we can't reasonably control, such as severe weather, crop failures, market closures, road closures or serious disruption to transport.
12. Ending an account
Either of us can close an account by telling the other. Any invoices already due remain payable.
13. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Questions
Email spitalfieldsfruitandveg@gmail.com or call 020 8988 5812.