Questions, answered
Everything buyers ask before opening an account: ordering, delivery, the produce itself, and accounts and payment. Anything not covered here, ask Ben.
Ordering
How do I order?
By WhatsApp, phone or email, whichever is quickest for you. Most customers keep a standing order and only send the changes. You can also build a list on this website and send it to Ben in one tap.
What time is the order cut-off?
Your cut-off is agreed when your account is opened, so it fits your delivery round. Ask Ben for the time that applies to your area.
Is there a minimum order?
Any minimum order is agreed when your account is opened. Tell Ben what you usually use and how often.
Can I set up a standing order?
Yes. Send your regular order once and it's kept on file. After that you only send the changes, for example more limes for the weekend or no berries on Monday.
Do you show prices online?
No. Produce prices move with the market every day, so Ben prices your list when you open your account.
Delivery
Where do you deliver?
To most areas inside the M25: East London, the City and Canary Wharf, central London, North, South and West London, and the Essex side. Check your postcode on the delivery areas page, or ask Ben.
Which days do you deliver?
Delivery days and your delivery window are agreed when your account is opened, to fit your opening hours and the delivery round.
What happens if something is short or not right?
Tell Ben straight away on WhatsApp, with a photo if you can. How shorts and credits are handled is agreed when your account is opened.
Produce
Where does your produce come from?
Every order is bought on the market floor at New Spitalfields Market in Leyton, E10. The market brings in produce from British growers and from around the world, so origins change with the season. Ask Ben where any line has come from.
Can you get something that isn't on the website?
Very likely. The market changes every day and the produce pages are a guide, not a fixed list. Tell Ben what you need and he will tell you what he can get and how often.
How do I know what's in season?
The seasonal calendar shows British produce month by month, and the market notes cover what's good at the market each month. Or just ask Ben what's best this week.
Accounts and payment
How do I get started?
Fill in the short form on the enquiry page, or just WhatsApp Ben. It goes straight to Ben by WhatsApp or email, and he calls you back to agree your list, delivery days and account.
What are your payment terms?
Payment terms are agreed when your account is opened. Tell Ben how your business pays suppliers, including any purchase order process.
Who looks after my account?
Ben does, directly, from your first order to every order after it. There's no call centre.
Talk to Ben
Tell us what you use, how often and where you are. You will hear back from Ben himself.